Shipping & FAQ

SHIPPING POLICIES & IMPORTANT INFO

 

There are 3 shipping options:

 

>5-8 business day shipping (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS)

OR

>3-5 business day shipping (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS)

3-5 Business day shipping only available on select items

>18-20 Business days for all international orders ( ONLY SHIPPING TIME FRAME AVAILABLE)

 

There is a 1 day payment/order processing time frame which is included in your shipping time frame

>Orders placed after 9pm EST will process the next business day<

 

SHIPPING COST

            $10.00 PER ITEM FOR 5-8 SHIPPING WITHIN USA

$20 PER ITEM FOR 3-5 DAY SHIPPING WITHIN THE USA

            $35.00 FOR SHIPPING ANYWHERE OUTSIDE OF THE USA

$5.00 SHIPPING FOR MINK LASHES

 

All orders include mandatory signature confirmation

 (THIS ENSURES THAT SOMEONE SIGNS FOR THE PACKAGE AND IT IS NOT LEFT ON DOOR STEP)

 

TRACKING NUMBERS

 

ALL TRACKING NUMBERS ARE SENT VIA EMAIL BY USPS (UNITED STATES POSTAL SERVICE)

  • For 5-8 business day orders tracking is sent by the 6th business day (END OF DAY)
  • For 3-5 business day orders tracking is sent by the 4th business day (END OF DAY)
  • For 18-20 business day international orders USPS ONLY PROVIDES A CUSTOM # sent once shipped
  • 3-5 business day shipping on MINK LASHES tracking is sent by the 4th business day (END OF DAY)

 

ONCE A TRACKING # IS RECEIVED PLEASE ALLOW USPS 24HRS TO UPDATE TRACKING STATUS IN THEIR SYSTEM

 

 

PLEASE NOTE  

 

  • You the customer are responsible for reviewing your order prior to submitted, once orders are submitted no changes will be made, this includes:
  • Address changes & ordering incorrect items

PER PAYPAL SELLER PROTECTION POLICY WE ONLY SHIP TO ADDRESS PLACED ONLINE AT THE TIME OF ORDER

 

FOR YOUR PROTECTION AND OURS ALL ITEMS ORDERED ONLINE WILL NEED TO BE SHIPPED! THIS ENSURES THAT WE ARE COVERED BY PAYPAL SELLER PROTECTION POLICY!

 

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES PLACED ON ORDERS! IF YOU PLACE AN ORDER WITH A INCORRECT ADDRESS OR MISSED POST OFFICE DELIVERY & THEY SHIP THE ITEMS BACK, YOU WILL BE RESPONSIBLE FOR PAYING THE RESHIPMENT FEE OF $10 OR $30 IF INTERNATIONAL! > NO REFUNDS APPLY TO THIS RULE AS WELL!

 

 

 

YOUR ORDER WILL REMAIN AT THE AWAITING FULFILLMENT STATUS UNTIL IT SHIPS!!! (AGAIN 5-8 BUSINESS DAYS TOTAL TIME) or (3-5 BUSINESS DAYS TOTAL TIME)

AWAITING SHIPMENT MEANS = WE RECEIVED YOUR ORDER, NOTHING FURTHER NEEDS TO BE DONE ON YOUR PART// YOUR ORDER WILL ARRIVE WITHIN 5-8 BUSINESS DAYS AS STATED

*****DO NOT AGAIN COUNT WEEKENDS OR HOLIDAYS AS BUSINESS DAYS****

 

NO REFUNDS/EXCHANGES/RETURNS/& CANCELLATIONS> ORDERS ARE PROCESSED IMMEDIATELY


At HK VIRGIN HAIR we value our brand and we maintain a very high level of quality assurance. Our virgin Human Hair goes through a very rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before it is shipped out. It is our primary focus to make sure you are completely satisfied.

Our Virgin Human Hair is ''CUSTOM MADE" so we ''DO NOT'' permit REFUNDS/EXCHANGES/RETURNS

Due to hygiene & sanitary reasons we "DO NOT'' permit REFUNDS/EXCHANGES/RETURNS

“NO EXCEPTIONS WILL BE MADE TO THIS POLICY''

 

***WE ARE NOT RESPONSIBLE FOR ANY INTERNATIONAL CUSTOMS FEES INQUIRED BY YOUR COUNTRY***